Shipping policy

Shipping policy

SEOexpert.bg provides professional digital and remote services for Shopify stores, SEO, GEO, AI SEO, AI chatbots, and related technical implementations. No physical products are sold or shipped as part of these services unless this has been explicitly agreed in writing for a specific project.

No physical shipping

All services are provided remotely and/or digitally. No delivery is carried out via courier, transport company, postal operator, customs handling, or any other physical shipping method.

How the services are delivered

Depending on the service purchased, delivery may include email communication, strategies, audits, analyses, reports, configurations, work in Shopify or related platforms, meetings, calls, training, files, documents, recommendations, and other remote deliverables and activities.

Start and delivery timeframe

Delivery begins after confirmed payment and after receipt of all necessary information, access, materials, and approvals from the client, where these are required for the relevant service. Timeframes depend on the selected service, the scope of work, the complexity of the project, the timeliness of client feedback, and any third-party dependencies.

Client responsibilities

The client is responsible for providing accurate information, the necessary access, content, approvals, and timely feedback. Delays on the client’s side may lead to suspension, rescheduling, or extension of delivery timeframes.

Shipping fees

No shipping, handling, transport, or customs fees are charged for service-only orders unless this has been explicitly agreed in writing for a specific project.

Territory of service delivery

The services are provided remotely and may be available to clients in different countries. Availability, scope, timeframes, and specific execution may vary depending on the language, jurisdiction, technical environment, platform limitations, and project specifics.

Third-party platforms and services

Some services depend on external systems and providers, including Shopify, apps, integrations, hosting, analytics tools, advertising platforms, and other external services. Timeframes or the ability to perform the services may be affected by their availability, access permissions, reviews, policies, or technical limitations.

Cancellation, termination, and refunds

Matters related to cancellation, termination, and refunds are governed by the Return and Refund Policy, the Terms and Conditions, and, where applicable, the Cancellation Policy for subscription or recurring services.

Contact

For questions regarding service delivery or delivery timeframes, please contact us via the contact form on SEOexpert.bg or at sales@SEOexpert.bg.